crcketx Privacy Policy
Your personal information is completely safe with us. This page transparently describes how crcketx keeps your information secure and how it is used.
Introduction and Overview
crcketx is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy applies to the crcketx website (crcketx.lat) and all associated services.
This policy describes in detail what types of personal information we collect, how we use that information, who we share it with, and what measures we take to protect your information. By using our platform, you are considered to have accepted the terms of this privacy policy.
crcketx believes that data protection is not merely a legal obligation — it is an ethical responsibility to our users. That is why we always manage your information in a transparent and responsible manner.
Information We Collect
Information You Provide Directly
Information you provide directly during account registration and while using the platform:
- Full name and date of birth
- Email address
- Mobile number
- National ID number (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
- Bank account details (where applicable)
- Residential address
Automatically Collected Information
Technical information collected automatically while you use our platform:
- IP address and device information
- Browser type and version
- Operating system information
- Session data and login time
- Gaming activity information and history
- Detailed financial transaction records
- Cookies and similar tracking technologies
Identity Verification (KYC)
To ensure a safe and legitimate gaming environment, crcketx follows a Know Your Customer (KYC) process. As part of this process, we may collect the following documents:
- Scanned copy of National ID (NID) or passport
- Utility bill or bank statement for proof of address
- Proof of ownership of the payment method
This information is used solely for identity verification and fraud prevention purposes, and is protected using industry-standard encryption.
Purpose of Data Use
crcketx uses your personal information for the following legitimate purposes:
Creating and managing your account and ensuring uninterrupted access to the platform.
Processing all financial activities including deposits, betting transactions, and withdrawal of winnings.
Providing customer support and promptly resolving your complaints and queries.
Detecting and preventing fraud, money laundering, and other illegal activities.
Providing a personalised gaming experience and informing you about relevant promotional offers.
Conducting technical analysis to improve the security and performance of the platform.
Following responsible gaming policies and providing support by identifying signs of potential addiction.
Complying with applicable laws and regulations and meeting the requirements of regulatory bodies.
Data Sharing and Disclosure
crcketx never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
Necessary information is shared with trusted technology partners and payment gateway providers to ensure the smooth operation of our platform. These partners operate under strict confidentiality agreements and may only use the information provided for the specified purpose.
Legal Obligations
Information may be disclosed where required to comply with a court order, a lawful request from an investigating authority, or applicable law. In such cases, crcketx always seeks legal advice and discloses only the minimum necessary information.
Fraud Prevention
Information may be shared with industry-standard security organisations or regulatory authorities for the purpose of preventing fraud and money laundering. This measure is important to ensure the safety of all our users.
Business Transfers
In the event of a future merger, acquisition, or asset transfer, user information may be transferred. In such a situation, the new entity will follow the same privacy standards and users will be notified in advance.
Data Security Measures
crcketx uses industry-standard security technologies and practices to protect your personal information. The key components of our security framework are:
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Two-Step Verification
Two-Factor Authentication (2FA) is used to prevent unauthorised access to accounts.
Encrypted Database
All stored information is kept secure in an encrypted database.
Continuous Monitoring
A round-the-clock security monitoring system is in place to detect suspicious activity.
However, no method of data transmission over the internet can be claimed to be 100% secure. crcketx therefore requests that you use a strong password and do not share your login details with anyone.
Cookies and Tracking Technologies
The crcketx website uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.
Essential Cookies
Essential for the basic operation of the platform. These are used to maintain login sessions and ensure security.
Functional Cookies
Used to remember your preferences and settings, such as language preference and gaming configuration.
Analytics Cookies
Collects anonymous statistical data to understand site usage patterns, which helps in improving the platform.
You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some important platform functions to not work properly.
User Rights
As a user of crcketx, you have the following rights over your personal information:
You can request to know what information we hold about you.
If there are any errors in your information, you can request a correction.
In certain circumstances, you can request that your information be deleted, subject to legal obligations.
You can object to the processing of your information for certain purposes, including marketing communications.
You can request that your information be provided in a common format.
In certain circumstances, you can request that processing of your information be temporarily limited.
To exercise any of the above rights, please contact us at: [email protected]. We will process your request as quickly as possible.
Data Retention Period
crcketx retains your personal information only for as long as necessary. When determining the retention period, we consider the following:
- All relevant information is retained for as long as your account remains active.
- Even after account closure, financial transaction records and KYC documents are retained for a set period in accordance with applicable legal obligations.
- Information related to fraud investigations may be retained for a reasonable period even after the investigation is concluded.
- Customer service communication records are retained for a limited period for the purpose of improving service quality.
- If marketing consent is withdrawn, the relevant information is deleted as soon as possible.
Once the retention period ends, we securely delete or anonymise the information in a way that makes it no longer possible to identify you from it.
Protection of Minors
The crcketx platform is intended only for those aged 21 or above. We do not knowingly collect any personal information from minors. We verify age at the time of account registration and request additional verification documents in cases of doubt.
If we find evidence that a user is under the age of 21, we will immediately suspend the relevant account and delete the information collected.
If you believe that a minor is using our platform, please let us know at: [email protected].
Policy Changes and Contact
Policy Changes
crcketx reserves the right to update or change this privacy policy at any time. In the event of significant changes, we will notify you by email or through a notification on the platform.
If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
24/7 live chat support (service available in Bengali)
Our team generally responds promptly in accordance with Bangladesh Standard Time (BST, UTC+6).
Please read this privacy policy together with the Terms and Conditions and the Responsible Gaming Policy.