crcketx Terms and Conditions

Description of Services

crcketx is an online gaming and betting platform that provides cricket betting, slots, casino games, and other gaming facilities for users in Bangladesh. Our platform uses software from world-class game providers including PG Soft, Pragmatic Play, JILI, Spribe, and others.

All content, software, designs, and trademarks on the crcketx platform are the intellectual property of crcketx. The user's right to use the platform is limited, non-transferable, and applicable only for personal entertainment purposes.

Language and Interpretation

The Bengali version of these Terms shall be considered the primary document. In the event of any ambiguity, the interpretation of crcketx shall be deemed final. In these Terms, "we", "our", or "crcketx" refers to the entity operating the platform, and "you" or "user" refers to any person accessing the platform.

Age Requirement and Eligibility

Users must be at least 21 years of age to register and use the crcketx platform. Access by minors is strictly prohibited. This service is available only to those aged 21 and above.

• Each user may create only one account.
• All information provided at the time of registration must be truthful, complete, and up to date.
• Creating multiple accounts from the same person, device, or IP address is prohibited.
• Where applicable, we may request documents for identity verification (KYC).

Identity Verification

crcketx reserves the right to verify a user's identity at any time. A national identity card, passport, or other government-issued document may be requested for verification. We reserve the right to suspend the withdrawal process until identity verification is complete.

Account Security

It is your responsibility to keep your crcketx account login details (username and password) completely confidential. You are personally responsible for all activities that take place on your account, including unauthorized use by third parties.

• Use a strong password and change it regularly.
• Do not share your account login details with anyone else.
• If you suspect unauthorized access, notify our support team immediately.
• Always log out after logging in from a public device.

Updating Your Information

If any of your personal details change (such as your contact number or banking information), please update your account settings immediately or contact the support team. crcketx will not be responsible for any delays in withdrawal caused by outdated or incorrect information.

Deposit Terms

Deposits on the crcketx platform can be made via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount across all payment methods is ৳100. Please use the correct reference number when making a deposit; crcketx will not be responsible for delays caused by an incorrect reference.

• Deposits must be made only from a payment account registered in your own name.
• Using a payment account registered in a third party's name is strictly prohibited.
• Deposits are generally processed instantly, though verification may sometimes be required.

Withdrawal Terms

The minimum withdrawal amount is ৳800. Successful withdrawal requests are generally processed within 1 hour. Account verification must be complete before a withdrawal can be made.

• Withdrawals will only be sent to the same payment method and the same account used for the deposit.
• In cases of suspicious activity, withdrawals may be held until an investigation is complete.
• Withdrawals will not be processed if bonus wagering requirements have not been met.

Welcome Bonus Terms

New users will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. Minimum deposit requirements apply to claim the bonus. For example: a deposit of ৳1,000 will earn a ৳1,200 bonus, giving a total balance of ৳2,200; or a deposit of ৳10,000 will earn a ৳5,000 bonus, giving a total balance of ৳15,000.

• A 20x wagering requirement must be completed after claiming the bonus and before making a withdrawal.
• The bonus applies to the first deposit only.
• The bonus is valid for a specified period from the date of claiming.
• Multiple bonuses cannot be claimed at the same time.
• Attempting to withdraw before meeting the wagering requirements may result in the bonus being cancelled.

VIP Program Terms

The crcketx VIP program has four tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.4% weekly cashback), Gold (up to 0.6% weekly cashback), and Platinum (up to 0.8% weekly cashback). Advancement to a higher tier depends on the type and volume of play.

VIP cashback and other benefits apply to active VIP members only. crcketx reserves the right to modify or cancel the VIP program terms at any time.

General Promotional Terms

Every promotion or offer from crcketx will have its own specific terms. Promotional offers are valid only within the time period stated in the offer. crcketx reserves the right to modify, suspend, or cancel any promotion without notice. Please read the relevant terms before claiming each offer.

Gaming Policy

All games on the crcketx platform are operated in a secure and fair play manner. The outcome of each game is determined using Random Number Generator (RNG) technology, which is completely impartial and not predictable in advance.

• If a technical issue occurs during a gaming session, crcketx will attempt to restore the game to its last valid state.
• If a game is interrupted mid-round due to a disconnection, the bet for that round may be settled automatically.
• crcketx is not obligated to pay out incorrect winnings displayed as a result of a software error.

Special Sports Betting Rules

The following rules apply to betting on cricket (including BPL, IPL, and T20 World Cup), football (including the FIFA World Cup), and other sporting events:

• Bets must be placed before the event begins, unless the live betting feature is active.
• If a match is cancelled or abandoned, the bet will be voided and the stake will be refunded.
• Bets will be settled after the official match result is announced.
• In the event of a dispute regarding an event, the decision of crcketx shall be deemed final.

Strictly Prohibited Activities

The following activities are strictly prohibited on the crcketx platform and, if detected, the relevant account will be terminated immediately:

• Any form of fraud, deception, or dishonest conduct.
• Abusing bonuses by creating multiple accounts.
• Operating an account under the name or identity of a third party.
• Exploiting software errors or technical vulnerabilities.
• Placing bets using automated bots or scripts.
• Money laundering or any unlawful financial activity.
• Harassing or attempting to harm other users.
• Cyberattacks or hacking attempts against crcketx.

Our Commitment to Responsible Play

crcketx believes that gaming is a form of entertainment and should always be enjoyed responsibly. We are committed to the mental and financial wellbeing of our users.

• Play within your budget — never bet more than you can afford.
• Do not treat gaming as a source of income.
• Do not turn to gaming as a way to resolve personal or family problems.
• If needed, contact our support team to request self-exclusion or to set limits on your account.

For more information, please visit our Responsible Gaming page.

Self-Control Tools

crcketx provides the following self-control features for users. Contact the support team via 24/7 live chat to activate them:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit amount.
• Loss Limit: Set a maximum loss amount within a specific time period.
• Session Limit: Set a maximum duration for a continuous gaming session.
• Self-Exclusion: Temporarily suspend your account for a set period of time.

Data Collection and Use

crcketx uses SSL encryption and up-to-date cybersecurity measures to keep your personal and financial information secure. We collect your information only for the purposes of providing services, verifying accounts, and meeting legal obligations.

For complete information about our privacy practices, please read the Privacy Policy page.

Protection of Financial Information

Your bKash, Nagad, Rocket, or Upay account numbers and banking details are stored in fully encrypted form. crcketx will never ask for your password or complete payment details via email or phone. Treat any such request as fraudulent.

Disclaimer of Liability

The crcketx platform provides services on an "as is" basis. crcketx accepts no liability in relation to the following:

• Interruptions to a gaming session caused by internet disconnection.
• Delays or failures in the services of third-party payment providers.
• Losses caused by user negligence or unauthorized use.
• Unexpected technical errors or server downtime.
• Legal consequences related to gaming in the user's country or region.

Limitation of Liability

The maximum compensation amount for any claim against crcketx will be limited to the user's effective deposit amount during the relevant period. crcketx will not provide compensation for incidental damages, indirect losses, or loss of profits.

Right to Make Changes

crcketx reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will post a notice on the platform or notify you at your registered email address.

If you continue to use the platform after any changes, you will be considered to have agreed to the new terms and conditions. We therefore recommend visiting this page regularly to read the terms and conditions. The date of the latest update will always be shown at the top of this page.

Termination by crcketx

crcketx reserves the right to suspend or terminate any account without prior notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• Detection of fraudulent or deceptive activity.
• Providing false identity or age information.
• Suspected risk to account security.
• When account closure is required for legal or regulatory reasons.

Closure by the User

Any user may close their account at any time. To do so, contact our support team via 24/7 live chat or by email at [email protected]. Any remaining valid balance will be made available for withdrawal before the account is closed, unless there is a matter under investigation.

Dispute Resolution

Any dispute between crcketx and a user will first be addressed through the support team. To raise a dispute, write in detail to [email protected]. We carefully review every complaint and aim to respond within a reasonable time.